Terms of Use

General Terms and Conditions (Terms of Use)

Shipping and payment

Open your package immediately upon receipt and check the contents.

All invoices must be paid within 30 days net.

Under CHF 200.00 orders postage and shipping charges are billed according to the prices of Swiss Post.
From CHF 200.00 for order delivery is free of postage.
Except for trainers, Cat Trees, food items, as well as all bulky goods.

For orders below CHF 25.00 Order a processing fee of CHF 5.00 will be charged for rationalization reasons.

Exchange or return not matching items are available within 5 days in original packaging and in unused condition.
The return postage borne by the purchaser. It shall be liable in any event for damaged material. On special may not be returned.

We reserve the right to ship orders above CHF 200.00 against advance payment.
For first time we reserve the right to deliver the desired goods only after receipt of advance payment.
This also applies to special order.

Claims can only be made within 5 days of receipt of goods.

Until full payment of the delivered goods remain our property.

Second Orders will only be executed if no outstanding bills exist. (Even if they are not yet due).

Breeders, Pet Training and resellers please inquire terms.

Fulfillment is Sarmenstorf / Bremgarten.

Conditions for deliveries abroad on request.

All prices are inclusive of 8.0% and 2.5% VAT.

Any price, color and model changes are expressly reserved.